Shop World Market Privacy Policy
This Privacy Policy explains how Shop World Market collects, uses, stores and protects personal data when users visit the website, submit an enquiry or place an order.
Information provided under Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR).
This notice applies to the Shop World Market website, sales pages, order forms, customer support services and any analytics or advertising tools actually used on the website.
1. Data Controller
The Data Controller is:
Naturamica Di Monasterolo S.r.l
Via Castelletto Stura, 86
12044 Centallo
Italy
Trading name: Shop World Market
Website: https://shopworldmarket.com/
Customer service and privacy email: info@shopworldmarket.com
Users may contact the Data Controller at the email address above for any privacy request or to exercise their rights.
2. Personal Data We Collect
Depending on how the website is used, we may collect:
- identification and contact details, such as name, surname, delivery address, city, postal code, country, telephone number and email address;
- order details, such as the product, quantity, amount, payment method, order status, delivery status, returns, refunds and complaints;
- customer support communications and information voluntarily provided by the user;
- technical and browsing data, such as IP address, browser, device, operating system, pages visited, interactions, access time, referring URL and cookie or advertising identifiers.
Users should not submit health data, biometric data, political opinions, religious beliefs or other special categories of personal data through order forms or customer support channels.
3. Purposes and Legal Bases
| Purpose | Legal basis |
|---|---|
| Process, confirm, ship and deliver orders | Performance of a contract or pre-contractual measures |
| Manage cash-on-delivery payments | Performance of a contract |
| Provide customer support and manage returns or complaints | Performance of a contract and legitimate interests |
| Comply with accounting, tax and legal obligations | Compliance with a legal obligation |
| Prevent fraud, abuse and false orders | Legitimate interests in protecting the business and users |
| Maintain website security and technical operation | Legitimate interests and provision of requested services |
| Measure Google Ads or analytics performance | User consent where required |
| Remarketing and personalised advertising | User consent |
| Send newsletters or promotional communications | User consent, unless otherwise permitted by law |
Information marked as mandatory in an order form is required to process and deliver the order. Optional marketing and non-essential cookie consent may be refused without preventing the user from placing an order.
4. Order Confirmation and Customer Communications
Shop World Market may contact customers by telephone, email, SMS or WhatsApp to confirm order details, prevent fraudulent orders, arrange delivery or provide requested support.
These communications are limited to the order or requested service unless the user has separately consented to promotional communications. Third-party messaging providers may process technical data under their own privacy terms.
5. How Data Is Processed and Protected
Personal data is processed electronically and, where necessary, on paper, in accordance with the principles of lawfulness, fairness, transparency, data minimisation, accuracy and storage limitation.
Appropriate technical and organisational measures are used to reduce the risk of unauthorised access, loss, alteration, unlawful disclosure or misuse. No online system can, however, be guaranteed to be completely risk-free.
6. Recipients of Personal Data
Data may be shared only where necessary with authorised staff and service providers, including:
- customer service and call-centre operators;
- couriers, shipping companies and logistics providers;
- cash-on-delivery and payment service providers;
- hosting, server, CDN, cybersecurity and IT providers;
- CRM, order-management, email, SMS and messaging providers;
- legal, accounting, tax and administrative advisers;
- analytics and advertising providers, according to the user’s consent choices;
- public authorities where disclosure is required by law.
Shop World Market does not sell users’ personal data.
7. Google Services and Advertising
Where actually installed, the website may use Google Ads, conversion tracking, Google Analytics, remarketing and Google Consent Mode.
Subject to the user’s consent choices, these services may process technical information, website interactions, conversion events, IP address, device information and cookie or advertising identifiers to measure campaign performance, compile statistics or display relevant ads.
For users in the European Economic Area, the United Kingdom and Switzerland, consent choices must be collected through an appropriate consent banner and communicated to Google through the applicable consent signals. Non-essential advertising, personalisation and analytics tools are activated only where the required consent has been obtained.
Users may withdraw or change their choices at any time through the cookie preference panel.
8. Other Advertising Platforms
Where actually installed and subject to prior consent, the website may use Meta Pixel or similar tools to measure conversions, create aggregated statistics, limit repeated advertising and display ads to potentially interested users.
These tools may process online identifiers, technical data and website interaction data according to the preferences selected through the cookie banner.
9. Cookies and Similar Technologies
The website may use cookies, pixels, tags, local identifiers and similar technologies.
9.1 Strictly necessary cookies
These cookies support website operation, security, forms, user preferences and services expressly requested by the user. Consent is not required where they are strictly necessary.
9.2 Analytics cookies
Analytics tools help understand how the website is used. Where they are not legally treated as strictly necessary or equivalent technical tools, they are activated only after consent.
9.3 Advertising and profiling cookies
These tools may measure campaigns, create audience segments, personalise advertising or enable remarketing. They are activated only after consent where required.
9.4 Cookie choices
On the first visit, users must be able to accept or reject non-essential cookies, choose categories separately and later change or withdraw their choices.
Cookie preferences can be changed through Manage cookie preferences. Additional details should be provided in the Cookie Policy.
10. International Data Transfers
The Data Controller is established in Italy. Some technology, analytics, advertising, hosting or messaging providers may process data outside the European Economic Area.
Where the GDPR applies, international transfers are based on an appropriate legal mechanism, such as an adequacy decision, Standard Contractual Clauses, supplementary safeguards or another mechanism permitted by Articles 44 and following of the GDPR.
11. Data Retention
| Data category | Indicative retention period |
|---|---|
| Order, invoicing and accounting data | Up to 10 years or for the period required by applicable law |
| Delivery, support, return and complaint data | For the time needed to manage the service and protect the rights of the parties |
| Fraud-prevention and security data | For a period proportionate to the relevant risk and legal claims |
| Marketing data | Until consent is withdrawn, the user objects or the data is no longer necessary |
| Cookie and tracking data | For the duration stated in the Cookie Policy and preference panel |
At the end of the applicable period, data is deleted, anonymised or retained only where required by law or necessary to establish, exercise or defend legal claims.
12. Marketing and Profiling
Promotional communications by email, SMS, telephone or WhatsApp are sent only where a valid legal basis exists. Where consent is required, it must be freely given, specific, informed, separate from the acceptance of sales terms and capable of being withdrawn at any time.
A purchase does not automatically subscribe the customer to marketing communications.
With consent, browsing and campaign-interaction data may be used to create advertising audiences and display more relevant ads. Shop World Market does not normally make decisions based solely on automated processing that produce legal or similarly significant effects on users.
13. User Rights
Where provided by the GDPR, users may request:
- access to their personal data and a copy of it;
- rectification of inaccurate or incomplete data;
- erasure of personal data;
- restriction of processing;
- data portability, where applicable;
- objection to processing based on legitimate interests;
- objection at any time to direct marketing;
- withdrawal of consent at any time;
- information about safeguards used for international data transfers.
Requests may be sent to info@shopworldmarket.com . The Data Controller may request information necessary to verify the requester’s identity.
Users also have the right to lodge a complaint with the competent supervisory authority. In Italy, this is the Garante per la protezione dei dati personali.
14. Children’s Data
The website and its products are not specifically directed at children. Shop World Market does not knowingly collect children’s personal data without a valid legal basis or any authorisation required by law.
15. External Services and Links
The website may contain links, videos, maps, fonts, widgets or other content provided by third parties. These providers may process personal data under their own privacy notices.
Where such services are not strictly necessary, they should remain blocked until the user has provided the required consent.
16. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect legal, organisational, technical or service-related changes. The latest version will be published on this page together with its revision date.
Website transparency: this Privacy Policy should be easily accessible from the website footer, order forms and cookie banner.
The company details, contact information, advertising services and service providers mentioned in this notice must match those actually used by Shop World Market.
🔒 Last updated: 31 July 2026
- info@shopworldmarket.com