Shipping Policy – Shop World Market

This Shipping Policy describes the order processing, shipping, delivery and return procedures applied to purchases made through Shop World Market.

The seller is:

By placing an order, the Customer accepts this Shipping Policy together with the Terms and Conditions of Sale.

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1. Shipping Coverage

Shop World Market ships to the countries and geographical areas shown as available on the relevant product page or during the ordering process.

Depending on the offer, shipping may be available throughout Italy and in selected European Union countries.

Orders may be delivered to a residential address, workplace or another complete and accessible address provided by the Customer.

Delivery to P.O. boxes, automated parcel boxes or inaccessible addresses may not be available.

Some remote areas, islands or special territories may require additional delivery time or may not be covered by the courier.

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2. Order Processing

Orders are normally processed after they have been submitted and, where necessary, verified by Shop World Market.

For cash-on-delivery orders, Customer Service may contact the Customer by telephone, email, SMS or WhatsApp to confirm:

• the Customer’s identity and contact details;
• the selected Product and quantity;
• the complete delivery address;
• availability to receive and pay for the parcel.

Order processing may be delayed if the information provided is incorrect, incomplete or cannot be verified.

Orders submitted during weekends or public holidays may be processed on the next working day.

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3. Dispatch and Delivery Times

Orders are prepared and dispatched as quickly as reasonably possible, subject to Product availability and successful order verification.

The estimated delivery time is generally:

Delivery times are estimates and may vary depending on:

• the Customer’s destination;
• Product availability;
• the time required to verify the order;
• weekends and public holidays;
• courier operating schedules;
• weather conditions or transport interruptions;
• periods of unusually high order volume;
• events outside the Seller’s reasonable control.

Unless otherwise agreed, Products will be delivered without undue delay and no later than 30 days after conclusion of the contract, as required by applicable consumer law.

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4. Shipping Costs

Shipping costs are displayed on the product page, order form or checkout summary before the Customer submits the order.

Depending on the applicable offer, Shop World Market may provide:

• free shipping for selected Products, promotions, destinations or minimum order amounts;
• standard shipping at the rate shown before the order is submitted;
• cash-on-delivery service subject to an additional fee, where clearly displayed before purchase.

The final order summary shows the Product price, shipping costs, cash-on-delivery fees and total amount payable.

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5. Customs Duties and Import Charges

For deliveries outside the European Union or to territories subject to special customs rules, customs duties, import taxes, clearance fees or other local charges may apply.

Unless expressly stated otherwise before purchase, such charges are not included in the Product price or shipping cost and are the Customer’s responsibility.

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6. Shipping Confirmation and Tracking

Where the courier service provides tracking, the Customer may receive a shipping confirmation containing:

• the courier’s name;
• the shipment or tracking number;
• a link or instructions for monitoring delivery;
• an estimated delivery date or time window.

Tracking information may take several hours to become active after the parcel has been handed over to the courier.

Some shipments or local courier services may not provide real-time tracking.

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7. Customer Responsibilities

The Customer is responsible for providing:

• a correct and complete name;
• a valid telephone number and email address;
• a complete delivery address and postal code;
• any useful building, floor, doorbell or access information;
• an address at which delivery can reasonably be completed.

The Customer must check the order confirmation and promptly report any incorrect information before dispatch.

Shop World Market is not responsible for delays caused by incorrect, incomplete or outdated information supplied by the Customer.

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8. Delivery Attempts

The courier may contact the Customer before delivery or make one or more delivery attempts according to its operating procedures.

The Customer should ensure that they, or another authorised person, are available to receive the parcel.

For cash-on-delivery orders, the recipient must also be able to pay the total amount using one of the methods accepted by the courier.

Following an unsuccessful attempt, the courier may:

• make another delivery attempt;
• contact the Customer to arrange a new delivery;
• hold the parcel at a local depot or collection point;
• return the parcel to the sender.

Any additional costs caused by an incorrect address, unjustified refusal or repeated unsuccessful delivery attempts may be charged only where permitted by law and communicated to the Customer.

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9. Cash-on-Delivery Orders

Where cash on delivery is available, the Customer must pay the amount stated in the order confirmation directly to the courier.

The Customer should prepare the correct amount where the courier does not provide change and should verify in advance whether payment by card is accepted.

Refusal to accept or pay for a confirmed cash-on-delivery order may cause the parcel to be returned to Shop World Market.

Repeated unjustified refusals may result in future cash-on-delivery orders being subject to additional verification or refusal, without prejudice to mandatory consumer rights.

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10. Transfer of Risk

For purchases made by Consumers, the risk of accidental loss or damage passes to the Customer when the Customer, or a third party appointed by the Customer other than the courier, physically receives the Product.

If the Customer independently appoints a courier not proposed by Shop World Market, the risk may pass when the Product is handed over to that courier, in accordance with applicable law.

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11. Checking the Parcel at Delivery

At delivery, the Customer should verify that:

• the number of parcels matches the delivery information;
• the external packaging is not visibly damaged, wet or crushed;
• the parcel does not show signs of opening or tampering;
• the sealing tape and packaging appear intact.

Where visible damage or tampering is present, the Customer should, where possible:

• accept the parcel with a written specific reservation;
• describe the visible damage on the courier’s delivery record;
• take photographs of the parcel before opening it;
• contact Shop World Market Customer Service promptly.

Failure to make a reservation does not automatically remove mandatory consumer rights, but photographic evidence and prompt notification may help Shop World Market handle the claim more quickly.

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12. Delivery Delays

Delivery delays may occur because of:

• public holidays or peak sales periods;
• weather emergencies;
• strikes or transport interruptions;
• courier logistics problems;
• incorrect or incomplete delivery information;
• remote or difficult-to-reach destinations;
• events outside Shop World Market’s reasonable control.

If an order has not arrived within the estimated period, the Customer should contact Customer Service and provide the order number.

Shop World Market will check the shipment status with the courier and provide the available information.

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13. Lost Parcels

If tracking indicates an unusual delay or possible loss, Shop World Market may open an investigation with the courier.

The Customer may be asked to confirm:

• the complete delivery address;
• whether another person accepted the parcel;
• whether the parcel was left in a safe place;
• whether the courier made contact or left a delivery notice.

If the parcel is confirmed as lost before delivery to the Customer, Shop World Market will provide the remedy required by applicable consumer law, which may include replacement or reimbursement.

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14. Damaged, Incorrect or Incomplete Products

If the Customer receives a damaged Product, an incorrect Product or an incomplete order, they should contact Customer Service as soon as reasonably possible.

To help resolve the issue, the Customer should provide:

• the order number;
• a description of the problem;
• photographs of the external packaging;
• photographs or videos of the Product and any damage;
• photographs of the shipping label where requested.

A request to report visible shipping damage within 48 hours is intended to facilitate verification with the courier and does not limit the Customer’s statutory rights or the legal guarantee of conformity.

Depending on the circumstances and applicable law, Shop World Market may arrange:

• replacement of the Product;
• delivery of missing components;
• repair, where appropriate;
• a price reduction;
• a refund.

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15. Returns Following Withdrawal

Consumers may exercise the statutory right of withdrawal within 14 days, subject to the conditions and exceptions set out in the Terms and Conditions of Sale .

Before returning a Product, the Customer must notify Shop World Market and request the correct return instructions.

After the return request has been accepted or recorded, Shop World Market will provide the authorised return address and any reference number or instructions required for the shipment.

Unless Shop World Market has agreed to bear them or applicable law provides otherwise, the direct costs of returning Products following a change of mind are borne by the Customer.

The Customer should use suitable protective packaging and retain proof of shipment until the return has been completed.

The Customer is responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

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16. Return Shipping for Defective or Incorrect Products

Where a Product is defective, damaged, incorrect or otherwise non-conforming, Shop World Market will provide the remedies required by the legal guarantee of conformity.

Where the return is necessary to provide a statutory remedy, reasonable return costs will be handled by Shop World Market in accordance with applicable law and the instructions supplied by Customer Service.

The Customer should not arrange an expensive or unauthorised return method without first contacting Shop World Market, unless immediate action is reasonably necessary.

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17. Refund of Shipping Costs

When a Consumer validly exercises the right of withdrawal for the entire order, Shop World Market will refund the original standard delivery cost, subject to applicable consumer law.

Additional delivery costs resulting from the Customer choosing a delivery method more expensive than the least expensive standard option offered are not refundable.

The direct return cost following a change of mind remains the Customer’s responsibility where this has been communicated before purchase and no legal exception applies.

For defective, damaged or incorrect Products, return and delivery costs are handled according to the legal guarantee and the remedy provided.

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18. Product Exchanges

Shop World Market may offer a voluntary Product exchange service in addition to the Customer’s statutory rights.

Exchanges are subject to Product availability and any conditions communicated by Customer Service.

Where the exchange is requested solely because of a change of mind, the Customer may be responsible for return and replacement shipping costs.

A voluntary exchange policy does not restrict the right of withdrawal or the legal guarantee of conformity.

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19. Customer Service

For questions regarding processing, shipping, tracking, delivery delays, damaged parcels or returns, contact:

The Customer should include the order number and a clear description of the request.

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20. Changes to This Shipping Policy

Shop World Market may update this Shipping Policy to reflect changes in courier services, delivery coverage, operational procedures, costs or applicable law.

The version applicable to an order is the version available when the order is submitted, unless a later change is required by mandatory law.

✍️ Last updated: 31 July 2026