Returns & Refunds Policy – Shop World Market

This Returns & Refunds Policy explains how consumers may exercise their right of withdrawal and how returns, refunds, exchanges and claims concerning defective or non-conforming Products are handled for purchases made through Shop World Market.

The Seller is:

This Policy must be read together with the Terms and Conditions of Sale .

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1. Right of Withdrawal

Subject to the exclusions established by applicable law, a Consumer who purchases a Product online has the right to withdraw from the contract without giving any reason and without incurring penalties within 14 days.

The withdrawal period starts:

• for a single Product, on the day when the Consumer or a third party appointed by the Consumer, other than the courier, physically receives the Product;
• for multiple Products ordered together and delivered separately, on the day when the last Product is received;
• for a Product delivered in several lots or pieces, on the day when the last lot or piece is received.

The withdrawal notice must be sent before the 14-day period expires.

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2. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the Consumer must send Shop World Market an unequivocal statement clearly communicating the decision to withdraw from the purchase.

The notice should include:

• the Customer’s full name;
• the order number;
• the Product or Products concerned;
• the delivery date;
• a telephone number or email address;
• the clear statement that the Customer intends to withdraw.

The notice must be sent to:

The Consumer may use the model withdrawal form made available on the Website, but use of that form is not mandatory.

Shop World Market will acknowledge receipt of an electronically submitted withdrawal request where reasonably possible.

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3. Return Instructions

After communicating the withdrawal, the Consumer must return the Product without undue delay and no later than 14 days from the date on which the withdrawal was communicated.

Customer Service will provide the applicable return address and any reference number or operational instructions required for the shipment.

Unless Shop World Market has agreed to collect the Product directly, the return deadline is respected when the Consumer sends the Product before the 14-day return period expires.

The Consumer should retain the shipping receipt and tracking information until the return has been completed.

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4. Return Shipping Costs

When the return is based solely on the Consumer’s decision to withdraw from the purchase, the direct cost of returning the Product is borne by the Consumer, provided that this information was communicated before the purchase.

Return costs for Products that are defective, damaged, incorrect or otherwise non-conforming are handled according to the legal guarantee of conformity and the instructions provided by Shop World Market.

The Consumer should not use an unusually expensive or unauthorised return method without first contacting Customer Service.

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5. Condition of Products Returned After Withdrawal

The Consumer may inspect and handle the Product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as would normally be permitted in a physical store.

Where reasonably applicable, the returned Product should include:

• the Product itself;
• all supplied accessories and components;
• instruction manuals and documentation;
• labels, seals and identification codes;
• the original packaging, where still available;
• proof of purchase or order reference.

The Product must be packaged carefully to prevent damage during return transportation.

Opening the packaging or reasonably inspecting the Product does not automatically exclude the right of withdrawal.

However, the Consumer may be responsible for any reduction in the Product’s value caused by handling beyond what is necessary to determine its nature, characteristics and functioning.

Shop World Market may apply a proportionate deduction from the refund only where the Product has suffered an actual and demonstrable reduction in value attributable to excessive handling by the Consumer.

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6. Refunds Following Withdrawal

Following a valid withdrawal, Shop World Market will refund the payments received for the returned Products, including the cost of the least expensive standard delivery method offered for the original order.

The refund will be made without undue delay and no later than 14 days from the date on which Shop World Market was informed of the Consumer’s decision to withdraw.

Shop World Market may withhold the refund until:

• the returned Product has been received; or
• the Consumer has provided evidence that the Product has been sent back, whichever occurs first.

Additional delivery costs resulting from the Consumer choosing a delivery method more expensive than the least expensive standard method offered by Shop World Market are not refundable.

The direct cost incurred by the Consumer to return a Product following a change of mind is not refundable, unless otherwise agreed or required by law.

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7. Refund Methods

Refunds are normally made using the same payment method used for the original transaction, unless the Consumer expressly agrees to another method and does not incur additional costs.

Cash-on-delivery orders

For orders paid by cash on delivery, Shop World Market may request the following information to complete the refund:

• account holder’s full name;
• IBAN;
• bank name, where required;
• any additional information strictly necessary to process the transfer.

The Customer is responsible for providing complete and accurate payment details.

Shop World Market will not request passwords, access codes, PIN numbers or full payment-card credentials to issue a refund.

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8. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply in the cases established by Article 59 of the Italian Consumer Code, including, where applicable:

• Products made to the Consumer’s specifications or clearly personalised;
• Products that are liable to deteriorate or expire rapidly;
• sealed Products that are unsuitable for return for health-protection or hygiene reasons and that have been opened after delivery;
• Products which, after delivery, are inseparably mixed with other goods;
• sealed audio or video recordings or sealed computer software that have been opened after delivery;
• other goods or services expressly excluded by applicable consumer law.

Where an exclusion applies to a particular Product, the relevant information will be provided before the order is submitted.

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9. Damaged, Incorrect or Incomplete Products

If a Product arrives damaged, if the wrong Product is delivered or if components are missing, the Customer should contact Shop World Market as soon as reasonably possible.

The Customer should provide:

• the order number;
• a clear description of the issue;
• photographs of the external packaging;
• photographs or videos showing the Product and the issue;
• a photograph of the shipping label, where requested;
• information about any visible damage recorded with the courier.

Reports should be sent to: info@shopworldmarket.com

Customers are encouraged to report visible shipping damage within 48 hours to facilitate verification with the courier. This operational deadline does not limit the Customer’s mandatory rights or the legal guarantee of conformity.

Shop World Market will assess the available evidence and provide the appropriate remedy in accordance with applicable consumer law.

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10. Legal Guarantee of Conformity

Products sold to Consumers are covered by the legal guarantee of conformity provided by Articles 128 and following of Italian Legislative Decree No. 206/2005.

For new goods, the Seller is responsible for defects of conformity that become apparent within two years from delivery, subject to the limitation periods and conditions established by applicable law.

A Product may be non-conforming when, for example, it:

• does not match the description or agreed characteristics;
• is not suitable for its ordinary or agreed purpose;
• does not have the quality or performance reasonably expected;
• is supplied without agreed accessories or instructions;
• does not correspond to the sample, model or sales representation;
• does not comply with applicable safety or durability requirements.

The Consumer should report the alleged lack of conformity as soon as reasonably possible, providing the order number and available evidence.

The previous rule requiring the Consumer to report the defect within two months of discovery is not included as a contractual limitation in this Policy.

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11. Remedies for Non-Conforming Products

In the event of a confirmed lack of conformity, the Consumer may be entitled to have the Product brought into conformity through:

• repair; or
• replacement.

These remedies must be provided without charge, within a reasonable time and without significant inconvenience to the Consumer, subject to the conditions established by law.

The Seller may refuse the remedy selected by the Consumer if it is impossible or would impose disproportionate costs compared with the alternative remedy, taking into account the circumstances required by applicable law.

The Consumer may be entitled to a proportionate price reduction or termination of the contract where, among other legally relevant cases:

• repair or replacement is impossible or disproportionate;
• the Seller has not completed the remedy within a reasonable time;
• the defect remains despite an attempt to restore conformity;
• the defect is sufficiently serious;
• the Seller has declared that it will not restore conformity within a reasonable time or without significant inconvenience.

Contract termination may not be available where the lack of conformity is minor, subject to applicable law.

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12. Costs for Defective or Non-Conforming Products

Repair, replacement and any necessary return of a Product under the legal guarantee must be carried out without charge to the Consumer.

Where a return is required, Shop World Market will provide instructions regarding the authorised shipping procedure.

The Customer should not independently arrange an expensive or unauthorised shipment before receiving instructions, unless immediate action is reasonably necessary.

Shop World Market may provide:

• a prepaid shipping label;
• courier collection;
• reimbursement of reasonable and documented return costs;
• another appropriate return solution.

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13. Voluntary Exchanges

Shop World Market may offer a voluntary Product exchange service in addition to the statutory rights described in this Policy.

Where available, a voluntary exchange must normally be requested within 14 days of delivery by contacting: info@shopworldmarket.com

Voluntary exchanges are subject to:

• availability of the requested replacement Product;
• the condition of the returned Product;
• the return instructions provided by Customer Service;
• any price difference between the Products;
• any applicable shipping costs communicated in advance.

Where an exchange is requested solely because of a change of mind, return and replacement shipping costs may be borne by the Customer.

A voluntary exchange policy does not restrict the right of withdrawal or the legal guarantee of conformity.

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14. Promotional and Discounted Products

Products purchased during a sale, promotion or discount campaign remain covered by the statutory right of withdrawal and legal guarantee, unless a lawful exclusion applies.

A reduced price does not remove the Consumer’s rights in relation to defects that were not specifically disclosed before purchase.

Where a price reduction was explicitly applied because of a specific defect clearly disclosed and separately accepted by the Consumer, the Consumer may not claim lack of conformity solely in relation to that same disclosed characteristic, subject to applicable law.

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15. Gifts and Bundled Products

Where a promotional gift or complimentary Product was supplied as part of the purchase, the Consumer may be required to return it when withdrawing from the entire order.

Where Products were sold as a bundle or promotional set, the refund may be calculated according to the offer conditions and the Products actually returned, without limiting mandatory consumer rights.

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16. Return Inspection

Once a returned Product is received, Shop World Market may inspect it to:

• identify the returned Product and relevant order;
• verify the presence of accessories and components;
• assess any reported defect or damage;
• determine whether excessive handling has caused a reduction in value;
• confirm the appropriate refund or legal remedy.

The inspection does not allow Shop World Market to impose conditions that unlawfully restrict the Consumer’s statutory rights.

Where information or components are missing, Customer Service may contact the Customer before completing the return procedure.

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17. Delayed or Missing Refunds

After Shop World Market confirms that a refund has been issued, additional processing time may be required by the Customer’s bank, card provider or payment service.

If the refund is not visible after the expected banking time, the Customer should:

1. check the relevant bank or payment account;
2. contact the payment provider for information;
3. contact Shop World Market and provide the order number and refund details.

Refund enquiries may be sent to: info@shopworldmarket.com

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18. Unauthorised Returns

Products must not be returned to an address found independently online or to the registered office without first receiving the applicable return instructions.

Sending a Product to an incorrect or unauthorised address may cause delays and additional costs.

This operational requirement does not remove the right of withdrawal where the Consumer has validly communicated it within the applicable deadline.

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19. Return Address

Seller’s registered office:

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20. Contact Information

For withdrawal notices, return requests, refund enquiries, exchanges or claims regarding defective Products, contact:

To allow the request to be handled efficiently, always include the order number and a clear description of the reason for contacting Customer Service.

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21. Changes to This Policy

Shop World Market may update this Returns & Refunds Policy to reflect changes in applicable law, logistics procedures, return services or business operations.

The version applicable to a purchase is the version available when the order is submitted, unless a later provision is required by mandatory law.

✍️ Last updated: 31 July 2026